Reference

Terms and Conditions for Indonesia Accounts

At petir135, our terms set how your account opens, how deposits from DANA, OVO, GoPay, and QRIS are checked, and when access can be paused.

Indonesia accountsDANA, OVO, GoPay, QRISPhone and desktopLocal law applies
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petir135 Terms and Conditions for Indonesia Accounts
HELP CHANNELS

Where To Ask About Clauses

When you need a clause explained, we keep the contact path simple: live chat from 10:00-22:00 WIB, the contact form in your account, and email if you want a written reply. We answer term questions, access questions, and change notices in the same thread so you can track what we said later. If your request touches a verification step, we will ask you to use the channel already linked to your account.

Team online

Live Chat

Use live chat from 10:00-22:00 WIB for term questions, access checks, and clarification on a recent notice. We keep the thread open so you can return to the same answer later.

Contact Form

Send a request from the form inside your account when you need a written trail for a term change, a correction, or a question about how a clause applies to your device.

Email Reply

If you prefer email, we use it for longer requests that need a record, especially when a verification step or account update must be confirmed before we act.

DATA HANDLING

How We Handle Policy Data

We treat policy data as account data, not marketing material. Cookies keep your session stable across mobile and desktop, and they also remember whether you have seen a term update.

Data Use

We store only the details needed for account access, term notices, and support replies. When you request a correction, we confirm it from your registered channel before we update the profile linked to the policy record.

Cookies

Cookies keep your login and notice state steady when you switch from phone to desktop. They help us show the same term banner again if you close the page before reading the full change text.

Account Security

Use a password you do not reuse elsewhere and keep the device under your control. If a login looks unusual, we may ask for a fresh check before the account and its term history open again.

Retention

We keep request records for the period needed to settle questions, handle disputes, and meet local legal duties. After that period, we archive or delete them according to the schedule we use for policy files.

Change Requests

If your phone number, name, or contact preference changes, send the request from the same account channel you already use. We confirm the request first, then update the fields that sit under this terms record.

Access Changes

Questions about suspension, reinstatement, or a wording change go to live chat, the contact form, or email. We keep the thread so you can see how the decision was handled later.

Common Questions About The Terms

These questions focus on how our terms work in daily use, from account opening to later changes. We keep the answers short so you can check the clause that matters, whether you are on phone, tablet, or desktop. If your situation depends on local law or a verification step, the answer will say so plainly before you send a request and before you continue using the account.

They cover account opening, identity checks, payment use through DANA, OVO, GoPay, and QRIS, device access, content rules, and how we handle change notices. If a section needs extra verification, we say that before you act.

Only where local law permits. If access is restricted where you are, you should not open or keep using the account, and we may pause access until the legal status is clear.

We post the new wording on the page, and that version replaces the earlier one for future use. If you keep using the account after the change, you accept the updated text where the law allows.

Send the request from the channel linked to your account, then wait for our verification reply. Once we confirm the request, we update the record tied to your term and support history.

Yes. The same terms apply on phone and desktop, and cookies help keep your notice status intact when you switch devices. A browser refresh may ask you to read the latest text again.

Use live chat, the contact form, or email, and keep the message on one thread. That lets us trace the clause in question, the response we gave, and any next step we agreed.

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